Location: Based in Christchurch, covering travel to Otago, Dunedin, West Coast, Marlborough, and Nelson
Travel: 30-40% monthly with occasional overnight stays
Reporting to: Regional Manager (Christchurch-based)
Franchise Support: 55-60 franchisees with an indirect team of 600 cleaners

Role Overview:
As the Operations Manager for the South Island, you will ensure franchisee and customer satisfaction through strong site support, franchisee guidance, and operational excellence. This includes frequent site visits, training, adherence to contract specifications, and Health & Safety compliance. You will be a key conduit between the franchisees and the business, delivering essential messages and strategies that drive everyone toward a shared success.

Key Responsibilities:

• Conduct regular site visits to franchisees for quality assurance and relationship building
• Train franchisees and their teams on company standards, operations, and contract compliance
• Support new franchisee start-ups, ensuring smooth initial operations and onboarding
• Maintain contract knowledge and apply adherence to specifications and operational standards
• Act as the primary point of contact, ensuring franchisee alignment with company messaging and goals
• Ensure H&S guidelines are met across sites

Skills and Experience Needed:

• Previous experience in the cleaning, maintenance or facilities industry
• Strong operations and audit/ compliance experience
• Effective communicator with high emotional and cultural intelligence
• Excellent organisational and planning skills, with a detail-oriented approach
• Confidence in administering business methodology and best practices
• Proven people skills to manage diverse personalities within franchisee teams

Additional Information:

• Monday to Friday role, with occasional weekend or evening work as needed
• Uniforms provided

This is a fantastic opportunity to lead and shape operations across the South Island while building positive relationships and driving franchisee success. Apply now if you have the industry experience, operations skills, and people-first approach to make an impact!
Contact Jordan Larkins or Sarah Harland on 03 3666 226 for a confidential chat if you’d like further details.