Inbound Customer Service Representative

Are you currently looking for progression and stability? Or maybe simply looking for a change? Do you want every day to be different?

We are looking for a range of people, with all levels of experience and all walks of life for this new and exciting opening, which provides the opportunity to enhance your customer service skills and experience!

The role: Work in a fast-paced phone-based team taking inbound calls and offering a memorable experience to the customers you encounter. Day to day you will be:

  • Actively listening to customer needs; providing them with effective solutions to queries
  • Updating customer details and using multiple databases and systems
  • Escalating calls to the appropriate internal teams and providing admin assistance
  • Being an active team player, participating in team meetings and contributing towards the overall success of the business
  • Eliminating stress and providing certainty for customers during the call 

The hours and location:
Day-time shifts are rostered Monday – Sunday, 40 hours per week between 7am and 7pm. Full flexibility to work different shift patterns is required in this position.
Graveyard shifts are from 11pm – 7am. Part-time available, we are happy to consider you for this role if you can work a minimum of 3 shifts per week.
The offices are conveniently located in Penrose, walking distance to the Penrose train station. There is also free parking provided onsite.
Training and Career Development:

  • Your first few weeks will consist of well-structured training, and going forward you will be paired with highly experienced staff members and mentors for further support
  • Ongoing learning and development is offered – gain work experience in other areas, receive one-on-one coaching and feedback, attend in-house training sessions

To stand out from the rest, you will have:

  • A passion for interacting and learning about people
  • A drive to deliver an exceptional customer experience in every interaction,
  • Self-motivated to achieve targets and goals
  • Effective communication, questioning and listening skills
  • A great work ethic and a positive attitude

If you have a passion for customer service, we want to hear from you!

Please note that we can only consider your application if you are already located in Auckland and have eligibility to work in New Zealand.

Reference BH-140688

Caroline Banham