Customer Service Officer
  • Competitive base salary with yearly bonus potential
  • Join an international organization within fantastic tight knit team
  • Skip the traffic – South East Auckland location

About the role:

Reporting to the Customer Services Manager, the Customer Service Officer provides both internal and external customers with the day-to-day operational support surrounding orders, product information, export, parts, pricing and associated order management enquiries. This pivotal role involves being the bridge between customers, account managers and distributors. You’ll also be responsible for assisting with sales support processes and other activities to ensure premium customer satisfaction. If you thrive in a customer centric role where no two days are the same, you may be the right fit for this position!

About the company:

Our client is a pioneer in their field, offering packaging consumables, tools, software, and equipment. They’re a large international company with over 80 manufacturing facilities across 6 continents and over 7000 employees worldwide. Our client is a leader in the industrial packaging sector with an extensive history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

Day to day you will:

  • Manage incoming customer enquiries including advising on stock availability, delivery and status of orders accurately and promptly
  • Address internal and external customer queries promptly and professionally over the phone, over email and in person
  • Handle service requests, parts orders and provide quotes
  • Analyse daily open order reports, identifying and resolving issues
  • Update database information including customer records, pricing and relevant company registers
  • Suggest alternative products to customers seeking approval from account managers if required
  • Ensure the highest level of customer service is provided to support client retention

To be successful in this role you will need:

  • Minimum 3 years’ customer service experience or order management experience
  • Strong written and verbal communication skills
  • Well-spoken with excellent active listening skills
  • Motivated, outgoing and compassionate personality
  • Strong stakeholder management skills with the ability to interact with both internal and external customers
  • Experience with Sage Accounting software and ACCPAC advantageous

If you are ready to take the next step in your career and own your role, then APPLY today. Contact Sofia for a confidential discussion on 09 271 1152 or follow the apply now prompts to submit your resume.

 Reference: 140275

Sofia Zubir
Consultant