• Start a new temporary role before Christmas
• Full time hours available
• Central City location

Do you thrive in a fast-paced environment where every call is an opportunity to make a difference?

About the Role:
As a Contact Centre Representative, you will be the first point of contact for customers, handling enquiries, resolving issues, and delivering excellent service over the phone. This can be either through inbound or outbound phone calls. In this temporary role, you will be joining a team that value collaboration, professionalism, and customer satisfaction.

Key Responsibilities:

• Assisting customers with their enquiries through inbound and outbound calls
• Provide efficient, friendly, and accurate responses to customer needs
• Troubleshoot and resolve issues, ensuring a positive customer experience
• Log and update customer information in the CRM system accurately
• Collaborate with team members to improve processes and achieve service goals

To be successful in this role, you will have:

• Clear and friendly communication skills, both verbal and written
• The ability to remain calm under pressure and handle multiple enquiries effectively
• A passion for customer service
• A drive to treat every customer interaction with exceptional service
• A great work ethic and a positive attitude

How to apply:
Does this sound like you? Apply today!
Applications will be reviewed as they are received, so apply as soon as you can.
For any queries, please email Hannah at hannah.williams@madison.co.nz

Reference: 141776