Have you got a background in administration and customer service and looking to grow your career in an exciting, fast paced company?
Madison have partnered with a high-end luxury appliance brand who are looking for a customer service professional to cover 2 days per week. (Tuesday and Wednesday, 8:50am – 5pm)
- Starting ASAP for a 6-month duration with the potential of long-term opportunities
- CBD location with onsite parking available
About the role: You will be responsible for providing an exceptional customer experience via phone and email to their high-end clientele.
Day to day responsibilities:
- Provide the upmost customer service over phone and via email regarding their high-end domestic and commercial appliances
- Assist with customer orders, payments, repairs, and delivery information
- Resolve customer queries by liaising with retail partners and providing updates on stock
- Manage administration duties including quotations and product despatch
Book in service call outs within a timely manner
Days/ Hours: Tuesday and Wednesday 8.50am – 5.00pm. There may be opportunities to increase your hours if shifts become available.
About You: You describe yourself as a go-getter, you see the glass as half full and have previous experience in a call centre environment!
You will have:
- 1 – 2 years proven customer service experience
- A passion for interacting and learning about people
- Resilience – the ability to bounce back and remain objective after a difficult customer call
- Excellent telephone manner with clear communication skills
- Strong technical and administrative skills
- An outgoing and positive personality
Benefits:
- Work in a beautiful office in the central city!
- No weekend work
- Ongoing training and development opportunities
- Work for a well-known global brand in frontline customer service – great for CV building
If you feel a role that will challenge you every day, has a fun, fast paced working environment with a great team of people is for you then we want to hear from you. Click apply today!
Reference: BH-142212
