Are you a hands-on, mechanically minded person who enjoys helping customers and solving problems?
 
We’re seeking a Counter Sales & Service Representative to join a busy and supportive team. This is a varied role that combines customer service, technical product assembly, inventory management, and workshop support, making it ideal for someone who enjoys both working with people and practical, hands-on tasks.
 
About the Role
In this position, you’ll play a key part in ensuring customers receive outstanding service and the products they need, when they need them. Your day will include a blend of customer interaction, order processing, product assembly, stock control, and operational support.
 
Key responsibilities include:

• Providing exceptional service to customers via the trade counter and over the phone
• Processing customer orders and internal transfers accurately and efficiently
• Assembling and manufacturing hose and fluid transfer products
• Managing incoming and outgoing goods and maintaining accurate inventory records
• Conducting stock counts and supporting stocktake activities
• Coordinating service activities and assisting with operational workflow
• Supporting safety, quality, and continuous improvement initiatives

 
About You
To be successful in this role, you’ll bring a strong customer focus along with practical problem-solving skills and mechanical aptitude.
 
You’ll ideally have:

• Experience in a trade, industrial, automotive, engineering, manufacturing, or fluid power environment
• A practical, hands-on approach and strong mechanical aptitude
• Excellent communication and relationship-building skills
• Good computer literacy, including Microsoft Office applications
• The ability to prioritise tasks, work independently, and maintain attention to detail
• A commitment to workplace health and safety

 
What We’re Looking For
You are someone who:

• Enjoys building strong customer relationships
• Takes ownership and follows through on commitments
• Thrives in a fast-paced environment
• Can switch between customer service, technical tasks, and inventory management with ease
• Works collaboratively and contributes to a positive team culture

 
What’s on Offer?

• Permanent full-time employment
• A varied and interesting role with no two days the same
• Ongoing training and development opportunities
• The opportunity to grow your technical and customer service skills within a well-established industry

 
Apply Now
If you’re looking for a role that combines customer interaction, technical work, and practical problem-solving, we’d love to hear from you.
 
Please email any queries through to Hannah at hannah.williams@madison.co.nz