We are looking for a Korean Language Customer Service Representative to service the growing needs for our client Qantas.

Qantas is well established in the airline industry and has been serving communities for more than 100 years. Along with excellent service they aim to have a positive impact on the broader community and minimise their impact on the environment. And, above all, achieve the highest standards of safety and integrity.

About the Role:

• 3 month temp role with high potential of extension and/ or permanent opportunities
• 40 hours per week
• Thorough training onsite
• Training will be standard business hours after which you move to shifts between 10am -7pm Monday to Friday
• Hybrid working model after training period

 Job Summary:

• You will be responding to Korean customer queries on the dedicated channel
• Mainly responding to email enquiries so require excellent Korean written skills
• Initiate outbound interactions as required
• Attempt first contact resolution to customer queries and resolution of procedural or process failure not limited to before/after or during customer journey
• Interpret and accurately calculate international and domestic fares and rules where applicable
• Action all queries within the required timeframe

To be successful in this role you will have:

• Excellent Korean verbal and written communication skill

• Ability to commit to the full duration of the assignment and hours is an absolute must
• High level of resilience, self-motivation, and initiative
• Ability to work independently and as part of a team
• Either Fibre or VDSL connection
• A work from home desk setup/ office (tech will be provided)

If you are ready to for your customer service career to TAKE OFF, then we would love to hear from you. Click APPLY NOW to get your application underway!