- Competitive base salary with opportunities for career growth
- Join an international organisation within fantastic tight knit team
- Skip the traffic – South East Auckland location
About the role:
Reporting to the Customer Service Manager, the Customer Service Representative provides both internal and external customers with the day-to-day operational support surrounding orders, product information and associated order management enquiries. This pivotal role involves being the bridge between customers, sales representatives, and distributors. If you thrive in a customer centric role where no two days are the same, you may be the right fit for this position!
About the company:
Our client is a large FMCG company with a substantial portfolio of iconic brands. Our client is a leader in the Food & Beverages sector and is growing rapidly. Through our client’s unwavering dedication to excellence, our client remains at the forefront of the FMCG industry, shaping markets and enriching lives one product at a time.
Day to day you will:
- Process internal and external orders meeting deadlines
- Liaise with the sales team to ensure correct pricing on all orders
- Work alongside freight providers to ensure best outcome for the customer
- Clearly communicate any stock discrepancy, out of stock items and delivery delays
- Respond promptly to consumer inquiries over the phone, email and on social media
- Work alongside account managers to maintain client relationships
- Support the wider sales team
To be successful in this role you will need:
- Customer service/admin experience– FMCG industry experience preferred
- Strong written and verbal communication skills
- Experience building relationships with customers, account management support experience
- Excellent organisational skills with the ability to multitask
- Proficient in AX and Excel or similar
- Team player with a “can do” do attitude
If you are ready to take the next step in your career and own your role, then APPLY today.
