Do you have a passion for assessing queries, providing solutions, turning around situations and leaving customers with a positive experience?

Our client is a well-established government organisation in Palmerston North and we are recruiting for confident and articulate Customer Service Representatives to work in their inbound Contact Centre.

The role: The team is diverse, the work is interesting and fast paced, and no two days are the same!

As a Customer Service Representative, you will take inbound phone calls from customers who wish to enquire about services or have a question dealt with. You will be processing enquiries and providing first call resolutions to the customer over the phone.

You will be responsible for:

• Answering inbound calls from member of the public.
• Providing accurate information to general enquiries.
• Operating with a high quality of customer service through fast and efficient response times.

This is a fast paced, high-volume environment so expect your days to fly by!

Dates: Starting on 6th May for 8 months, with opportunities for longer-term or permanent positions.
Shifts: Successful applicants will be placed on a rotating roster between Monday to Sunday (7 days a week) 
Training: Mandatory training starts 6th May and is approximately 30 hours per week either Monday – Thursday OR Tuesday – Friday.
Hours: 25 hours per week guaranteed between the hours of 6am – 1am, with opportunity to pick up more.

We are happy to consider you as long as you are available for a minimum of any 5 days across a 7-day week as long as you are available for both Saturdays and Sunday working. 

Applicants should have:

• Excellent verbal and written communication skills
• Previous Customer Service experience either phone-based or face-to-face
• Intermediate computer skills
• You MUST be available to attend 4 weeks training 4 days a week 8am – 4pm.

Training and Career Development

• Your first few weeks will consist of well-structured training, and going forward you will be paired with highly experienced staff members and mentors for further support. 
• Ongoing learning and development is offered – gain work experience in other areas, receive one-on-one coaching and feedback. 

Why should you consider this role? Temporary roles offer a lot of flexibility and can add a number of new strings to your bow. Working for a government organisation such as this one will give a competitive edge to your CV. The role will also give you access to a number of new systems, processes and experiences, not to mention all the great people you get to meet and learn from along the way! There is potential that this role to lead to permanent opportunities further down the line. 

If you have the skills listed above and are interested in progressing further with your application, click ‘APPLY NOW’.