- Immediate start!
- Competitive salary and great environment
- Rotating rosters – 4 days on, 4 days off!
About the company & role: We are currently seeking an Airline Support Specialist to join our client who is a global leader for crew accommodation solutions. Their technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience.
As an Airline Support Specialist, you will be responsible for providing exceptional customer service to our airline partners and passengers. This is a reactive role where you will need to be engaged, and a self-starter.
Day to day responsibilities:
- Provide assistance and support to our airline partners and their passengers
- Manage flight disruptions, including rebooking, schedule changes, and cancellations
- Communicate effectively with airline partners and passengers to provide updates and information
- Work with other departments to ensure smooth operations and provide exceptional customer service
- Maintain accurate records and documentation of all interactions and transactions
Days & Hours: Rotating rosters 4 days on, 4 days off on shifts between 12pm – 10pm.
Flexibility to work overtime and on public holidays is required.
About You: To be successful in this role, you will have…
- Experience in a fast paced customer service environment
- Experience in the airline, hospitality or hotel industry
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and decision-making skills
- Flexibility to work various shifts, including weekends and holidays
- Strong technical capabilities and the ability to pick up new systems quickly
Benefits:
- Work for a well-known global brand in frontline customer service – great for CV building
- Ongoing learning and development opportunties available
- Complimentary and confidential EAP services
- Access to hotel industry discounts globally!
This is an opportunity not to be missed so if you are ready for your next challenge, click APPLY today!
Reference: 140633
Please note: To be considered for this opportunity you MUST be currently residing in Auckland, New Zealand with the eligibility to work full time.
