Company:
My client has almost 5,000 employees in 109 locations across Australia, New Zealand, and Southeast Asia, they are the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.
They are publicly listed on the New Zealand and Australian stock exchanges.
Contract: Fixed term contract until June 2025
Location: Albany – North Shore
Hours: 08.00am-4.30pm (Monday to Friday)
About the role: As a Customer Service Administrator, you will be the first point of contact for customers, assisting them with general inquires and managing the database regarding complex orders.
About you:
- Be available to start as soon as possible
- Have a can-do, positive attitude and are willing to go that extra mile
- Strong written and verbal communication skills
- High level of initiative and the ability to work autonomously
- Be computer savvy with proficient MS Office skills
- Have exceptional communication skills – both written and verbal
About the role:
- Manage customer expectations via incoming, and outgoing communications with customers, including but not limited to; email, web (online) and telephone
- Ensure inbound customer contacts regarding order inquiries, order placement and general product questions are dealt with in a proficient and professional manner
- Compose accurate, prompt, and appropriate replies to all customer contacts about customer orders, back orders, pricing, and promotions or delays
- Review orders for accuracy and confirm or correct customer orders prior to entering them into the system in line with delivery timeframes and customer expectations (SAP)
- Maintain and update information within the customer service database, including the follow up of all open customer queries
- Adhere to procedures regarding credits & returns, new accounts, cash sales and quotations
- Make necessary changes to customer accounts as requested within set guidelines and as per business procedures.
Please note: To be eligible for these roles you must have the legal right to work in New Zealand. If you are interested, please apply today with an up-to-date CV and cover letter!
