• Well-established, proudly New Zealand-owned company!
• Autonomous client centric role
• Salary + car + potential to earn commission

About the role:
We are seeking a dynamic and proactive Customer Relationship Manager to join a leading commercial cleaning company with a strong presence across New Zealand. This role is pivotal in maintaining strong relationships with both clients and franchisees, ensuring the highest standards of service are upheld across all sites. This role is located in the Hawkes Bay region. 

About the company:
From humble beginnings as a family-run business in 1979, they have grown into one of the largest New Zealand-owned cleaning companies, with over 140 franchise owners and 900 staff nationwide. They provide top-notch cleaning services to over 1,800 clients across a variety of industries. Their company is built on a foundation of open communication, high standards, and a commitment to delivering exceptional cleaning solutions.

Day to day responsibilities:

• You will train, upskill and support service providers, franchisees and their staff
• You will conducts audits and site inspections, to ensure compliance with standards and procedures at all times
• You will manage financial and operational performance in line with specifications and client expectations
• You will manage and troubleshoot any complaints or issues to ensure these are resolved
• You will be a strong ambassador for the company, promoting core business activities through strong business relationships with existing and new potential clients

 
What we are looking for: 

• Strong interpersonal and communication skills with a customer-centric approach
• Previous experience in a similar account managment or customer relationship position
• Ability to monitor and maintain quality standards and compliance across multiple sites
• Excellent organisational skills with the ability to manage time and competing priorities effectively

 
Benefits:

• Autonomy and flexible working
• Permanent role to start ASAP!
• Base Salary + Sales commission
• Company vehicle, laptop and mobile provided

 
This is a fantastic opportunity for a results-driven individual to join a well-established, award-winning company. If you’re passionate about maintaining high service standards and building strong relationships, then we’d love to hear from you!  APPLY NOW!
Reference: 142938