About the role: 

Are you a people person who thrives in busy environments and loves solving problems? This is a fantastic opportunity to join a high-performing team where no two days are the same.

Our government client in Palmerston North is on the lookout for confident and capable Customer Service Representatives to join their inbound contact centre team. This is a long-term temporary role from September 2025 to June 2026, with strong potential to extend or develop into something permanent.

Whether you’ve worked in a call centre, hospitality, retail or reception and if you’re calm under pressure, great at talking to people, and love delivering excellent service, we want to hear from you!

Key Responsibilities:
• Answering inbound phone calls from the public.
• Providing accurate information and resolving queries where possible.
• Logging information into internal systems.
• Managing customer interactions with professionalism and care.
• Navigating multiple systems and processes in a fast-paced environment.
• Escalating more complex issues to the appropriate teams.

What You’ll Bring:
• Clear and confident communication skills – both written and verbal.
• Previous customer service experience (call centre, hospitality, retail or similar).
• A calm and empathetic approach, even under pressure.
• Tech-savvy and quick to pick up new systems.
• Strong attention to detail and the ability to multitask.
• Flexibility to work across a 7-day roster.
• A positive, reliable and team-focused attitude.

The Details:
• Contract: September 2025 – June 2026 (with view to extend!)
• Hours: Minimum 25 hours per week guaranteed.
• Roster: Shifts will be scheduled on a roster basis across Monday–Sunday. Shift length will vary. Earliest possible start 6am, latest possible finish 1am so flexibility with hours is a must!
• Training: Attendance is required for 3 weeks during day hours.
• Availability: Must be available for at least 5 days across the 7-day week, including both Saturday and Sunday

Why You’ll Love It:
✔ Gain valuable experience in the public sector
✔ Long-term stability with opportunities to grow
✔ Supportive training, coaching, and mentorship

If you have the skills listed above and are interested in progressing further with your application, click ‘APPLY NOW’.