Practice Lead
Are you a dedicated mental health professional with a passion for leading best practice and supporting those in crisis?
We are seeking an experienced professional to champion high-quality, evidence-informed service delivery across helpline operations. As a key leader within the organisation, you will play a critical role in supporting staff, developing services, managing complex cases, and driving continuous quality improvement.
- Immediate start
- Fixed term contract
- Monday – Friday
Key Responsibilities:
- Lead and maintain high standards of practice in mental health and suicide prevention service delivery.
- Oversee and provide specialist support to senior shift supervisors and their teams.
- Manage complex and high-risk cases, including frequent callers, to reduce service dependency.
- Guide case management and risk presentations, including suicide, self-harm, and child protection concerns.
- Ensure clinical policies, procedures, and standards are current, effective, and adhered to.
- Develop and deliver training programs to promote safe and high-quality practices.
- Drive continuous improvement through service evaluation and collaboration with internal and external stakeholders.
About You:
- Tertiary qualification and current practicing certificate as a Counsellor, Psychotherapist, Registered Psychologist or Social Worker.
- 10+ years of demonstrated practice experience within the mental health sector.
- Experience in a helpline environment
- Strong understanding of mental health, well being, and recovery frameworks.
- Excellent written, verbal, and presentation skills.
- Skilled in managing clinical risk and complex service user needs.
- Knowledgeable in best practice frameworks, with the ability to integrate research and evaluation.
- Strong interpersonal and communication skills, with the ability to work collaboratively across teams.
- Understanding and appreciation of working within a volunteer-supported culture
If you are ready to join a mission driven organisation and lead impactful services that support individuals in their most critical times Apply Now!
