About the Role
Our client is seeking an experienced, highly reliable and self-sufficient individual to support their customer service and e-commerce fulfilment operations during a critical period as they sell down stock across their online stores.
You will take ownership of day-to-day order fulfilment and customer support, working independently while delivering consistently accurate and timely results.
Key Responsibilities

• Manage customer enquiries via email and Zendesk with professionalism and accuracy
• Process Shopify orders across multiple locations
• Pick, pack and dispatch orders to strict courier deadlines (non-negotiable)
• Manage returns and exchanges, liaising with freight and logistics providers
• Maintain accurate stock levels, including transfers and adjustments
• Prepare monthly stock and sales reporting
• Keep the workspace organised, safe and efficient

Working Pattern

• Monday & Thursday (On-site – Epsom)
  9:00am start | Orders must be ready for courier by 11:00am
• Tuesday, Wednesday and Friday (Remote)
  Approx. 1–2 hours per day

About You
This role requires someone who is dependable, experienced, and able to work with minimal supervision from day one.

Essential

• Proven experience in customer service, e-commerce, or order fulfilment
• Exceptional reliability and punctuality – courier deadlines must be met daily
• Strong attention to detail, especially with order accuracy and stock handling
• Ability to work independently and manage priorities without oversight
• Clear and professional written communication skills

Highly Desirable

• Hands-on experience with Shopify and/or Zendesk
• Background in warehouse fulfilment or small-scale operations
• Comfortable working in a standalone environment

Why This Role?

• Ideal for someone seeking a flexible, part-time role with autonomy
• Opportunity to take full ownership of operations in a small environment
• Clear expectations with a strong focus on delivery and reliability

 
If you are an experienced, dependable operator who takes pride in accuracy and meeting deadlines, we want to hear from you.
Apply via SEEK with your CV and a brief summary of your relevant experience.