Customer Service Representative

Are you a confident customer service professional looking for your next opportunity in the public sector? We are seeking Customer Service superstars to support a busy government agency within a high‑volume inbound contact centre environment in Palmerston North.
This opportunity is ideal for people who thrive in fast‑paced settings, enjoy helping others, and remain calm under pressure. The contract offers long‑term stability with strong potential for extension or permanent opportunities.

What You’ll Be Doing

• Answering inbound phone calls from members of the public
• Providing accurate information and resolving customer queries
• Logging information into internal systems
• Managing customer interactions with professionalism and empathy
• Navigating multiple systems in a fast‑paced environment
• Escalating complex matters to the appropriate teams

What We’re Looking For

• Strong verbal and written communication skills
• Previous customer service experience (call centre, hospitality, retail, reception or similar)
• Calm, empathetic, and solutions‑focused approach
• Tech‑savvy with the ability to learn new systems quickly
• Excellent attention to detail and multitasking skills
• Flexibility to work across a 7‑day roster
• Reliable, positive, and team‑focused attitude

The Details:

• Start: 8th September 2026 until June 2027 with ap otential to extend or go permenant. 
• Hours: Minimum 25 hours per week guaranteed
• Roster: Monday – Sunday, shifts between 6am and 12am with most shifts falling in the afternoons, evenings, and weekends
• Training: Approximately 4 weeks of full‑time paid training (attendance required)
• Availability: Must be available for at least 5 days across a 7‑day roster, including weekends
• Pay Rate: $28.95 per hour
• No remote or work from home options

Why You’ll Love It:

✔ Gain valuable experience in the public sector
✔ Long-term stability with opportunities to grow
✔ Supportive training, coaching, and mentorship
✔ Work that’s meaningful and community-focused
✔ Great team culture and a fast-paced environment where your days fly by
This role provides an excellent platform to grow your customer service career within a vibrant, flexible work setting that values your skills and dedication.
If you have the skills listed above and are interested in progressing further with your application, click ‘APPLY NOW’.