Members and Supporters Advisor

Job Opportunity: Members and Supporters Advisor
Location: 2 Waiapu Road, Karori, Wellington
Type: Full-time, Permanent
 
At Madison Recruitment, we’re proud to be partnering with Zealandia Te Māra a Tāne to find their next Members and Supporters Advisor. This is a fantastic opportunity to join an organisation with a bold conservation vision and play a key role in enhancing member engagement through data-driven insights.
 
About the Role:
As the Members and Supporters Advisor, you’ll be the go-to expert for managing Zealandia’s CRM (Microsoft Dynamics) and supporting over 15,000 passionate members. Your mission will be to enhance member experiences, drive engagement through insightful data analysis, and streamline business processes. You’ll work closely with the processing and marketing teams to support customer journeys and strengthen relationships with a diverse member base.
 
Key Responsibilities:

  • Manage and enhance Zealandia’s CRM (Microsoft Dynamics), ensuring accurate and informative record-keeping.
  • Analyse membership data to identify trends, support business decisions, and improve member retention.
  • Engage directly with members, providing exceptional customer support, particularly for older members navigating the membership portal.
  • Collaborate with internal teams to align CRM insights with business goals and marketing strategies.
  • Support the development and implementation of customer journeys to boost member engagement.

 
What We’re Looking For:

  • Strong confidence in learning and working with new software platforms.
  • Proven experience with CRM systems, particularly Microsoft Dynamics.
  • Analytical mindset with the ability to interpret data and translate insights into actionable strategies.
  • High level of verbal and written communication skills particularly for reporting purposes.
  • Microsoft Suite competency, including Excel and PowerPoint as a minimum, with an ability and interest in extending this to e.g. Power BI, Power Automate and Dynamics

Why Join Zealandia?
Zealandia Te Māra a Tāne is a world-class ecosanctuary with a bold 500-year vision to restore a unique forested valley in Wellington. You’ll be part of an organisation that connects people with nature and drives meaningful conservation efforts.
If you’re ready to be the unicorn we’re searching for, apply now and help shape the future of member engagement at Zealandia!

How to Apply:
Submit your CV and a brief cover letter detailing your relevant experience and why you’re excited about this role. For more information, reach out to Madison Recruitment.

Oliver Bastock
Consultant