Madison Recruitment is partnering with a well-established business that’s carved out a strong presence in the industrial and technical product space. With a long-standing reputation for quality, fast turnaround times, and responsive service, they operate a small but busy branch in Albany that combines warehousing, customer service, and sales support all under one roof.
The New Zealand branch is a small, close-knit team based in Albany. It’s a hands-on, collaborative environment where everyone plays an important role and where your contribution genuinely makes an impact. While the local team is compact, the business is backed by a well-established and respected head office in Australia.
About the Role
This is a true all-rounder position, perfect for someone who enjoys variety and takes pride in keeping things running smoothly behind the scenes. Reporting to the General Manager, you’ll be across the full operational flow: sales support, warehouse and logistics, and front-line customer service. No two days will be quite the same as you’ll be jumping between the warehouse, the admin desk, and customer interactions, so if you’re someone who likes rolling up your sleeves and getting stuck in, this could be a great fit.
Your day will be a mix of key tasks across different areas:
- Sales Support & Admin: Processing orders, generating invoices, updating records, preparing quotes, and assisting the sales team with documentation and systems maintenance.
- Warehouse & Dispatch: Picking and packing orders, managing freight bookings, receiving stock, organising the warehouse, and occasionally doing local deliveries using the company car.
- Customer & Office Support: Greeting walk-in customers, managing phone/email enquiries, and providing professional, friendly front-line service. You’ll also pitch in with general office duties as needed.
You’ll be part of a small, supportive team where everyone contributes – and your ability to stay organised, adaptable, and proactive will go a long way.
Skills required:
- Experience in a similar sales coordination or operations support role
- A proactive, can-do attitude and willingness to pitch in
- Strong communication skills and a customer-focused mindset
- Highly organised, with excellent attention to detail
- Confident with Microsoft Office; experience with Unleashed, HubSpot or Xero is a bonus
- Comfortable working in a small team and juggling a variety of tasks
- Full NZ driver’s licence and access to reliable transport
If you’re looking for a role with variety, responsibility and a great team culture – please click Apply now.
