Madison Recruitment is exclusively recruiting on behalf of our client, a global leader in motion and control technologies. With over 100 years of engineering excellence behind them, they’re known for delivering precision-engineered solutions across a range of industries, including mobile, industrial and aerospace. Their New Zealand operation plays a key role in supporting customers with technical products, expert advice, and efficient service delivery.
We’re on the lookout for a capable and proactive Customer Service Administrator to join a tight-knit, collaborative team in this varied and hands-on role. If you enjoy solving problems, staying organised and learning how things work, this could be a fantastic opportunity to develop your career in a technically focused environment.
About the Role:
This role is a blend of customer service, administration and technical support. You’ll be managing enquiries, processing job orders, supporting the sales team, and helping keep internal operations running smoothly.
Key responsibilities include:
- Processing job orders and managing daily workflow tasks with attention to detail
- Completing data entry and preparing regular reporting for internal use
- Assisting with banking transactions, accounts receivable, and monthly commission calculations
- Using business systems such as Salesforce and JD Edwards to track orders and update records
- Supporting stock control activities, including inventory updates and participating in stocktakes
- Coordinating office and shop consumables, and maintaining a clean, organised workspace
- Providing customer service support to both internal teams and external clients, primarily via phone and email
What We’re Looking For:
We’re seeking someone who’s confident with admin processes and enjoys working in a fast-paced, practical environment. You’ll ideally have:
- Previous experience in administration and customer service
- A keen interest in technical products and a willingness to learn (e.g. parts, hydraulics, fittings)
- A background in manufacturing, parts interpretation or a trade-based industry is a bonus
- Confidence with Microsoft Excel and the ability to work with data and formulas
- Experience using Salesforce and/or JD Edwards would be an advantage
- Strong communication skills, both written and verbal
- The ability to work well both independently and as part of a close-knit team
What’s in it for You:
- A permanent, full-time opportunity with a global industry leader
- Ongoing learning and development opportunities through tailored in-house training and annual performance reviews
- Exposure to a wide range of technical products and systems, with the chance to build specialist knowledge over time
- Supportive team culture with experienced leadership and peer support
- 10% performance-based bonus structure
If you’re a motivated administrator who enjoys variety and wants to work in a technically-focused business that values initiative, we’d love to hear from you.
