Are you experienced in healthcare scheduling and passionate about delivering exceptional patient service? Join a busy clinic where your strong communication skills and attention to detail will make a real difference in patient care and appointment management.
About the Role
We’re looking for an Appointment Coordinator to manage patient scheduling within a fast-paced healthcare environment. This role is primarily phone-based, involving detailed conversations with patients to coordinate appointments and provide key information. You’ll work closely with clinical teams to ensure smooth and efficient service delivery.
Responsibilities
- Manage high-volume, phone-based patient bookings and rescheduling
- Accurately enter and update patient information in clinical systems
- Communicate complex procedure details clearly over the phone
- Collaborate with healthcare teams to optimise appointment schedules
- Handle patient enquiries promptly via phone and email
- Maintain waiting lists and follow organisational booking policies
About You
- Experience in healthcare appointment scheduling, preferably in a clinical setting
- Comfortable managing numerous calls and patient interactions daily
- Strong data entry and IT system skills (e.g., PIMS)
- Excellent verbal communication skills, especially over the phone
- Empathetic with the ability to handle sensitive conversations tactfully
- Highly organised with great attention to detail
What’s on Offer
- Temporary assignment for 8-10 weeks, with potential extension
- Working hours: Monday to Friday, 8am – 4:30pm
- Supportive team environment within a busy healthcare setting
- Opportunity to develop experience in patient coordination and healthcare operations
This role provides a fantastic opportunity to utilise your scheduling expertise and phone-based communication skills in a meaningful healthcare environment, supporting patients and clinical teams alike.
