About Us
Vintners New Zealand Limited is a family-owned wine import and distribution business supplying premium wines to restaurants, bars, and retailers across New Zealand. We are passionate about quality, sustainability, and building long-term relationships—with both our customers and our people.
Why You’ll Love This Role
- Fast-paced, hands-on environment – no two days the same
- Onsite parking
- Office is part of distribution centre (stay active, not 100% desk-bound)
About the Role
You’ll be the go-to person for customer orders, sales support, and operations – managing a busy inbox, processing orders with speed & accuracy, and keeping everything running smoothly between customers, sales reps, logistics, and the warehouse
Key Responsibilities
- Act as the primary point of contact for inbound customer queries and orders
- Process orders across multiple channels with speed and accuracy
- Manage a high-volume inbox, ensuring nothing is missed or delayed
- Process credits, return, and resolve delivery or product issues
- Liaise with logistics partners and manage delivery outcomes and claims
- Maintain and reconcile inventory levels with 3PL providers
- Update ERP systems and manage product and pricing data
- Upload invoices into FMCG portals, especially around month-end
- Assist with warehouse operations (stock, picking, organising, devanning)
- Contribute to ongoing process improvements and operational efficiency
What We’re Looking For
This role will suit someone who thrives in a structured but high-pressure environment and takes pride in delivering results.
You will have:
- Excellent written and verbal communication skills
- Strong attention to detail with a focus on speed + accuracy
- Excellent organisational skills and ability to juggle conflicting priorities
- A strong memory and ability to compartmentalise tasks
- Confidence to manage competing demands from internal stakeholders
- Proven ability to follow through and get things done
- A proactive mindset—especially during quieter periods, finding ways to add value
Experience & Skills:
- Background in sales support, customer service, and administration
- Basic to intermediate Excel and Microsoft Office skills
- Experience with ERP or inventory systems (preferred)
What We Offer
- On-the-job training and support
- Tight-knit, supportive team culture
- On-site parking
- Staff wine perks
- Work with a business that values sustainability and quality
If you’re someone who gets things done, stays calm under pressure, and takes initiative, we’d love to hear from you.
