We are seeking multiple Lending Support Officer’s to join a financial services organisation. This is an exciting opportunity to play a critical role in supporting secured lending transactions, working closely with credit underwriting, solicitors, relationship managers and other key stakeholders to deliver exceptional customer outcomes.
In this role, you will manage lending applications from initial onboarding through to completion, ensuring customer due diligence, verification, documentation, and compliance requirements are completed accurately and efficiently. You’ll be responsible for facilitating a great customer experience while maintaining the highest standards of service and regulatory compliance.
Key Responsibilities
- Manage lending cases from application through to document completion and funding drawdowns
- Complete customer due diligence, identity verification, and related compliance checks
- Prepare and issue lending and security documentation
- Liaise with internal and external stakeholders
- Monitor application progress and proactively manage key milestones
- Investigate and resolve onboarding, compliance, and documentation queries
- Manage customer drawdown requests
- Deliver exceptional customer service across multiple channels
About You
You will bring:
- Experience in customer service, and a customer first approach
- Strong organisational skills and the ability to manage multiple priorities
- Excellent communication and stakeholder management capabilities
- Exceptional attention to detail and a commitment to quality outcomes
- A proactive, solutions-focused approach and strong problem-solving skills
- Experience of working within financial services, or other regulated environment, would be beneficial but is not essential as full training will be provided
- Knowledge of bank customer onboarding, due diligence, and verification processes would be beneficial but is not essential as full training will be provided
What You’ll Gain
- Opportunity to work within a specialised and growing financial services business
- A collaborative and supportive team environment
- Diverse and interesting work with exposure to lending, legal, and customer onboarding processes
- The chance to make a meaningful contribution to customer success and business growth
If you are looking for your next challenge, we’d love to hear from you. For any queries, please contact Hannah on hannah.williams@madison.co.nz
Applications will be reviewed as they are received.
Reference: 145410
