We are looking for a Service Coordinator for a 2 month temporary assignment based in South Auckland.
About the company:
This well-established organisation operates within the healthcare and community support sector, delivering essential services that support individuals to live safely and independently. It is recognised for its commitment to quality service delivery, strong operational capability, and a people-first approach when working with clients who have complex and varied needs.
The organisation offers a collaborative and purpose-driven environment, where teams work closely together to ensure services are delivered efficiently and with care. Based in South Auckland, the role sits within a busy client support hub, providing exposure to a fast-paced operational setting and the opportunity to contribute to meaningful outcomes for the community.
About the role:
You will play a key role in coordinating service operations, ensuring technicians are effectively scheduled and supported to deliver repairs and planned maintenance. Working as part of a wider coordination team, you will manage incoming requests, maintain accurate system information, and help ensure service delivery runs smoothly. This role sits at the centre of communication between technicians, clients, and support networks, requiring a high level of organisation, responsiveness, and empathy. You’ll be working in an environment where attention to detail and strong customer engagement are essential.
Key responsibilities
- Standard administrative and scheduling responsibilities
- Scheduling repairs and planned maintenance for technicians
- Completing supporting administration
- High volume of inbound and outbound phone calls
- Working within the disability and aged‑care sector
- Communicating with clients who may have disabilities, aged‑care needs, caregivers, or family members
What you will bring
- Experience scheduling technicians (highly beneficial; enables candidate to hit the ground running)
- Previous CRM system experience
- Empathetic communication style and willingness to take time on the phone
Please note: To be eligible for these roles you must have the legal right to work in New Zealand. If you are interested, please apply today with an up-to-date CV and cover letter!
