We are seeking enthusiastic and dependable individuals to play an important role in building positive relationships between local businesses, residents, visitors, and the wider community within Auckland CBD.
In this front-facing role, you’ll engage with businesses and residents while delivering exceptional customer service. You’ll address concerns, de-escalate situations, and resolve conflicts in a calm, professional manner.
You will also investigate reported and observed bylaw breaches, responding through a range of approaches, including:
- Providing advice and education
- Partnering with Police, security teams, outreach services, community groups, and local businesses
- Issuing warnings and bylaw notices
- Applying enforcement measures, including infringement notices and enforcement orders
Your focus will be on promoting positive interactions, mutual understanding, and a supportive environment across Tāmaki Makaurau.
Key Details
- ASAP start – candidates must be available immediately
- Temporary assignment until March 2027
- $30 per hour + 8% holiday pay
- Based in Auckland CBD
- Patrolling the community on foot, monitoring public activity and addressing concerns & responding to incidents safely and efficiently
- Proactively dispatching resources when required
- Liaising with local businesses and stakeholders
- Providing visible support to the community
Hours & Roster
- Fortnightly rotating roster
- Must be flexible as weekend and public holiday work is required
- Rostered 6 days one week and 4 days the next between the hours of 7am and 10pm with shifts ranging from 8 to 10 hours per day
- 80 hours per fortnight with opportunities for overtime available
About You
This is a highly visible, public facing role. You will be confident engaging with a diverse range of people and experienced in managing challenging situations.
- Full NZ Driver’s Licence
- A positive attitude and genuine people focused approach
- Strong customer service background
- Strong communication skills, confident writing daily reports
- Pass a pre-employment drug and alcohol test
- Ability to work well as part of a team
- Comfortable standing and walking for extended periods
- Experience managing and de-escalating conflict
If you’re passionate about your community and enjoy building strong, positive relationships, this could be the perfect opportunity for you. Apply now!
Applicants must be eligible to work in New Zealand to be considered.
