Are you a confident customer service professional looking for your next opportunity in the public sector? We are seeking Customer Service superstars to support a busy government agency within a high‑volume inbound contact centre environment in Palmerston North.

With October and November 2026 intakes available, now is the perfect time to secure a long-term opportunity with a well-respected organisation that offers stability, growth, and meaningful work.

Whether you’re an experienced contact centre professional or bring transferable customer service skills from hospitality, retail, tourism, reception, or administration, we’d love to hear from you.

Thinking of Relocating within NZ? Considering a move to Palmerston North? This could be the perfect opportunity. Enjoy affordable living, shorter commutes, a welcoming community, and the chance to build a long-term career with a leading government organisation.

What You’ll Be Doing

• Answering inbound phone calls from members of the public
• Providing accurate information and resolving customer queries
• Logging information into internal systems
• Managing customer interactions with professionalism and empathy
• Navigating multiple systems in a fast‑paced environment
• Escalating complex matters to the appropriate teams

What We’re Looking For

• Strong verbal and written communication skills
• Previous customer service experience (call centre, hospitality, retail, reception, tourism or similar)
• A calm, empathetic, and solutions-focused approach
• Confidence using technology and learning new systems quickly
• Excellent attention to detail and multitasking abilities
• Flexibility to work across a 7-day roster
• A positive attitude with a strong focus on teamwork and customer outcomes

YOU MUST ALREADY POSSES WORKING RIGHTS IN NEW ZEALAND TO APPLY.

The Details:

• Start Dates: October and November 2026 intakes available
• Assignment Length: Minimum 12-month temporary assignment with strong potential for extension or permanent opportunities
• Hours: Minimum 25 hours per week guaranteed, with flexibility to work up to 40 hours
• Roster: Monday to Sunday, shifts operating between 6am and 1am
• Training: Approximately 4 weeks of paid training (full attendance required)
• Availability: Must be available for at least 5 days across a 7-day roster, including weekends
• Location: Palmerston North. This is a fully office-based role with no work-from-home option available
• Pay Rate: $29.90 per hour + 8% holiday pay

Why You’ll Love It:
✔ Gain valuable experience in the public sector
✔ Long-term stability with opportunities to grow
✔ Supportive training, coaching, and mentorship
✔ Work that’s meaningful and community-focused
✔ Great team culture and a fast-paced environment where your days fly by

This role provides an excellent platform to grow your customer service career within a vibrant, flexible work setting that values your skills and dedication.

If you have the skills listed above and are interested in progressing further with your application, click ‘APPLY NOW’.